> ## Content Index > Fetch the complete content index at: https://todayfixtech.com/llms.txt > Use this file to discover other available public pages before exploring further. # How to Fix Microsoft Remote Desktop Issues After Update - URL: https://todayfixtech.com/fix-microsoft-remote-desktop-issues-update/ - Published: 2026-09-27T06:35:20.000Z - Updated: 2026-09-27T06:35:20.000Z - Author: Md Sojib Mia - Tags: Tech Tips, Troubleshooting, Microsoft If you've [just updated your Microsoft](https://todayfixtech.com/microsoft-365-updates-features/) Remote Desktop app and are having trouble connecting to your office computer, you're not alone. Many users experience connection issues after updates due to changes in settings or compatibility problems. Fortunately, most of these issues can be resolved by checking settings and troubleshooting common errors. ## Why can't I connect after the update? Connection failures after an update often stem [from several common issues](https://todayfixtech.com/fix-microsoft-365-login-issues/). One major reason is compatibility problems between the new version of the app and your operating system. If your computer's OS isn't fully compatible with the latest version of Remote Desktop, it can prevent a successful connection. Additionally, network settings may have changed during the update, such as firewall rules that allow Remote Desktop connections. The update might also reset your network configurations, blocking access to your office computer. Furthermore, if the update altered how Remote Desktop interacts with your network, you may experience additional connectivity challenges. ## What settings might have changed in the update? During an update, certain [settings in the Remote](https://todayfixtech.com/microsoft-365-remote-work/) Desktop app may revert to defaults or change without your knowledge. For instance, display settings might adjust, impacting the resolution or scaling of the remote session. Permissions for Remote Desktop could be altered; if your user account loses permissions to connect remotely, you won't be able to access your office computer. Also, any custom configurations you set, like gateway settings or saved credentials, may have been wiped, requiring you to re-enter this information. Always check these settings after an update to ensure they match your previous configurations. ![A screenshot of the settings menu in the Microsoft Remote Desktop app showing various options.](https://tse1.mm.bing.net/th?q=Microsoft%20Remote%20Desktop%20app%20settings%20on%20screen&w=624&h=352&c=7) ## Are there any error messages I should look out for? Common error messages that appear after an update can provide clues about what’s gone wrong. For example, a message saying 'The remote computer is not available' usually indicates that the office computer is turned off or not connected to the network. Another frequent error is 'Access denied,' typically pointing to permission issues. If you encounter an error related to the gateway, it may mean your gateway settings need reconfiguration or that the gateway server is down. Understanding these messages can help you diagnose the problem more effectively, and knowing how to troubleshoot these issues is crucial. ## How can I troubleshoot my connection? To troubleshoot your connection issues, start by checking the basics. Ensure your office computer is powered on and connected to the network. Verify that you're using the correct IP address or hostname to connect. Check your firewall settings to ensure Remote Desktop is allowed; you may need to adjust rules to permit the connection. If you're using a VPN, make sure it's active and properly configured. Sometimes, restarting both your local device and the office computer can restore connectivity. If problems persist, consider resetting your Remote Desktop settings in the app to default and reconfiguring them. ![A person troubleshooting their connection while using Microsoft Remote Desktop on a laptop.](https://tse1.mm.bing.net/th?q=person%20troubleshooting%20Microsoft%20Remote%20Desktop%20connection&w=624&h=352&c=7) ## What should I do if all else fails? If you've tried all troubleshooting steps and still can't connect, it may be time to seek further assistance. You can contact Microsoft support for help with more advanced issues; they can guide you through specific diagnostics based on your setup. Alternatively, if the new update continues to cause problems, consider reverting to a previous version of the app until a fix is available. This can often resolve issues while you wait for a more stable update. ## Conclusion Start by checking your basic connection settings and ensuring your office computer is accessible. If you encounter error messages, use them as a guide to troubleshoot. If issues persist, don't hesitate to reach out to Microsoft support or roll back to an earlier app version while you wait for a resolution. The goal is to reconnect smoothly and without further issues after addressing the settings or errors. ## Frequently Asked Questions ### Why does Microsoft Remote Desktop say 'The remote computer is not available'? This message usually means that the office computer is turned off, not connected to the network, or there are firewall issues blocking the connection. ### What does 'Access denied' mean in Remote Desktop? The 'Access denied' message often indicates that your user account does not have permission to connect to the remote computer. You may need to check the remote desktop settings on that machine. ### How can I reset my Remote Desktop settings? To reset the Remote Desktop settings, go into the app's settings menu and look for an option to reset or restore to defaults. You may also need to manually re-enter your connection details afterward. ### Can I revert to a previous version of Microsoft Remote Desktop? Yes, you can usually revert to a previous version by uninstalling the current version and downloading an earlier one from the official Microsoft website or trusted sources. ### What should I do if my Remote Desktop app crashes after an update? If the app crashes, try restarting your device first. If that doesn't help, consider reinstalling the app or checking for any updates that might fix the crash issues.