> ## Content Index > Fetch the complete content index at: https://todayfixtech.com/llms.txt > Use this file to discover other available public pages before exploring further. # Why Microsoft Intune Isn't Working and How to Fix It - URL: https://todayfixtech.com/microsoft-intune-not-working/ - Published: 2026-09-27T06:52:39.000Z - Updated: 2026-09-27T06:52:39.000Z - Author: Md Sojib Mia - Tags: Tech Tips, Troubleshooting, Microsoft If you’re [facing issues with Microsoft](https://todayfixtech.com/microsoft-365-security-features/) Intune not connecting to your devices, you’re not alone. Many IT administrators encounter similar problems, especially when managing remote employees. The causes can range from network issues to incorrect device settings, but you can often resolve these problems by following a structured troubleshooting approach. Let's look at common reasons why Intune fails to connect and how to effectively address these issues. ## Why isn't Intune connecting to my devices? Intune connection problems often arise from network issues or misconfigured settings. Start by checking your network connection; if your devices are on a restricted network, such as a corporate VPN or behind a firewall, they may struggle to communicate with Intune services. Ensure that the necessary ports and URLs for Intune are whitelisted. Device enrollment is another critical factor. If devices aren’t properly enrolled in Intune, they won't sync. Make sure users are signing in with the correct accounts that have permission to enroll devices. A simple device reboot can sometimes resolve temporary connectivity issues, so don’t overlook this step. Additionally, incorrect time zone or date settings on the device can hinder connections, so verify that these settings are accurate and aligned with your organization’s policies. ## How do I troubleshoot Intune sync failures? To address sync failures, follow these steps: First, check the device logs for error messages, which are typically found in the Intune Company Portal app or through device management settings. Look for specific error codes that could guide your troubleshooting. Next, confirm that the device has the latest version of the Intune Company Portal installed, as outdated apps often lead to sync issues. If you suspect a network problem, try connecting the device to a different network to see if that resolves the issue. If syncing still fails, you may need to unenroll and then re-enroll the device to reset the connection, which often clears up underlying problems. Lastly, [check the Microsoft 365](https://todayfixtech.com/fix-onedrive-slow-performance/) service health dashboard to see if there are any reported outages that might be affecting connectivity. ## Are my Intune policies set up correctly? To assess whether your Intune policies are causing issues, review your compliance and configuration policies in the Intune admin center. Look for any policies that may not be applied correctly. For instance, if a compliance policy requires a specific OS version and a device is running an outdated version, it will show as non-compliant, preventing it from syncing. Ensure that the policies target the correct user groups and devices. If you’ve recently changed policies, they might not have propagated yet; give it some time and monitor the devices for updates. If you suspect a policy is too restrictive, consider temporarily relaxing the requirements to see if that resolves the issue. Maintain open communication with your users, as they may not be aware of compliance requirements or may have questions that lead to misunderstandings. ## What if my devices are showing as non-compliant? Non-compliant devices can significantly hinder connectivity with Intune. To identify compliance issues, check the compliance policy reports in the Intune admin center. These reports will indicate which devices are non-compliant and the reasons why. Common causes include outdated OS versions, missing required apps, or unmet security settings. Once you identify the issues, take appropriate steps to resolve them. For example, if a device is non-compliant due to a missing app, ensure the user installs the required application. For OS version issues, guide the user through the update process. If users struggle with compliance requirements, consider providing them with additional training or resources, as non-compliance can often stem from a lack of understanding rather than technical problems. Keeping communication open will help users feel supported. ## Next steps if Intune is still not working after troubleshooting If you've completed the troubleshooting steps and Intune is still not functioning properly, it may be time to escalate the issue. Before reaching out to Microsoft support, gather all relevant information, including error codes, device logs, and details of the steps you’ve already taken. This will streamline the support process. If you have a support plan, use it to create a ticket with Microsoft. Be clear about the issues you’re facing and the troubleshooting steps you’ve attempted. In some instances, you might want to explore alternative solutions or temporary workarounds if the problem persists, such as utilizing another device management system for critical tasks. However, contacting Microsoft support often provides the quickest path to resolution, as they can offer insights into any ongoing issues. ## Conclusion Begin by checking your network settings and device enrollment to ensure proper configuration. Review compliance policies and device logs for any signs of issues. Ideally, you'll have your devices connected and compliant again, enabling your remote employees to work without interruption. If problems continue, don’t hesitate to escalate the matter to Microsoft support for further assistance. ## Frequently Asked Questions ### What should I do if my Intune Company Portal isn't working? If the Intune Company Portal isn't working, first check your internet connection. Then, ensure you have the latest version of the app installed. If issues continue, try clearing the app cache or reinstalling the app. ### Why are my devices not showing up in Intune? Devices may not appear in Intune if they haven't been enrolled correctly or if there's a connectivity issue. Verify the enrollment status and ensure the devices are connected to a network that allows communication with Intune. ### How do I reset a device that isn't compliant with Intune? To reset a non-compliant device, unenroll it from Intune and then re-enroll it after ensuring it meets all compliance requirements. This often resolves lingering issues. ### What do I do if Intune says my device is not supported? If Intune indicates that your device is not supported, verify that it meets the minimum system requirements for Intune. You may need to update the OS or check for compatibility issues. ### How can I contact Microsoft support for Intune issues? You can contact Microsoft support through the Microsoft 365 admin center. Create a support ticket detailing your issue, and include any relevant information to help them assist you more efficiently.