Microsoft

How to Fix SharePoint Sync Issues After an Update

Md Sojib Mia

— 3 min read
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A close-up of a SharePoint sync icon displayed on a computer screen.

If you're experiencing sync issues with SharePoint following a recent update, you're not alone. Many users encounter problems such as files not syncing, receiving error messages, or delays in updates showing on their local drive. Fortunately, there are several steps you can take to troubleshoot and resolve these issues effectively.

What are the signs your SharePoint sync isn't working?

You may notice several indicators that your SharePoint sync isn't functioning properly:

  • Files not appearing in the synced folder.
  • Error messages stating that sync has failed.
  • Sync status showing as 'paused' or 'not connected.'
  • Recent changes not updating in SharePoint.

For example, you might see an error that reads:

Sync error: Unable to sync files. Please check your network connection.
Error

Why does SharePoint sync fail after an update?

There are various reasons why SharePoint sync might fail following an update:

  • Update Bugs: New updates may introduce bugs that disrupt sync functionality.
  • Connectivity Issues: Network problems can hinder the connection to the SharePoint server.
  • Configuration Changes: Updates might alter settings in your SharePoint or local sync client, leading to disruptions.

For instance, an unstable network could result in delays or failures in syncing.

Before you start

These troubleshooting steps apply to SharePoint and OneDrive users, particularly those using the latest versions. Ensure you have the necessary permissions to make changes, typically requiring Administrator access. It's also a good idea to back up important data before proceeding. Check your internet connection to confirm it's stable.

How to troubleshoot and fix sync issues

To resolve sync issues, follow these steps:

  1. Check your internet connection to ensure it is stable.
  2. Restart the OneDrive app that handles SharePoint syncing. ``powershell title="PowerShell" taskkill /f /im OneDrive.exe start OneDrive.exe ``
  3. Verify that your SharePoint account is connected correctly in the OneDrive settings. Navigate to: ``text title="Settings path" Settings > Account > Unlink this PC `` Then re-link your account.
  4. Update the OneDrive app to the latest version. Go to: ``text title="Settings path" Settings > About > Version > Check for updates ``
  5. If problems persist, you may need to reset the OneDrive app. To do this, run: ``cmd title="Command Prompt" %localappdata%\Microsoft\OneDrive\onedrive.exe /reset `` > Warning: This will reset all your sync settings.

How to verify that sync is working again

To confirm that your sync issues have been resolved, check the sync status:

  • Open the OneDrive app and look for a green checkmark next to your files, indicating they are synced.
  • You can also check the sync status by right-clicking on the OneDrive icon in the system tray and selecting 'View sync problems' to ensure there are no more errors.

Tips to prevent future sync issues

To avoid sync problems in the future, consider these best practices:

  • Keep your SharePoint and OneDrive apps updated regularly.
  • Monitor your internet connection and ensure it is stable.
  • Regularly check your sync settings to ensure they are correctly configured.
  • Limit the number of files you sync to reduce the chance of errors.

When to seek additional help

If you've tried these troubleshooting steps and still experience issues, it may be time to contact your IT support or Microsoft support. Complex sync problems could require expert intervention, especially if they stem from server-side issues or account configurations.

Conclusion

After following the troubleshooting steps, your SharePoint sync should be functioning again. If issues persist, reach out for professional assistance. Regular maintenance and updates can help keep your sync process smooth in the future.

Frequently Asked Questions

What should I do if sync errors continue after troubleshooting?

If sync errors persist, ensure your OneDrive and SharePoint applications are fully updated. If everything is up to date, consider reaching out to your IT support or Microsoft for further assistance.

Can I manually sync files in SharePoint?

Yes, you can manually sync files by selecting the file or folder in SharePoint and choosing the 'Sync' option. This can sometimes help if automatic syncing fails.

How often should I check for updates to prevent sync issues?

It's a good practice to check for updates at least once a month, or whenever you notice sync issues.

Is there a way to see a history of sync errors?

Yes, you can view sync errors by right-clicking the OneDrive icon in the system tray and selecting 'View sync problems,' which will provide a list of issues.

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