How to Troubleshoot Microsoft Store Apps That Won't Work

If you're having trouble with Microsoft Store apps that won't launch or keep crashing, you're not alone. Common issues often involve specific error codes or problems during app installations and updates. Fortunately, you can follow some straightforward troubleshooting steps to resolve these issues and restore access to your apps.

What common errors do you see with Microsoft Store apps?

Some typical error codes you might encounter include:

Error 0x80073CF9

This indicates a failure in app installation or a problem with the app itself.

Error 0x80070005

This means access is denied, often due to permission settings.

These errors usually appear when trying to launch, install, or update apps from the Microsoft Store.

When should you troubleshoot Microsoft Store apps?

You should consider troubleshooting when:

• Apps crash unexpectedly during use.
• You experience failures when trying to install new apps.
• Existing apps won’t update properly or are stuck in a pending state.

These scenarios indicate that something is wrong, and troubleshooting can help resolve the issues.

What are the best fixes for Microsoft Store app issues?

Here are some effective steps to resolve app issues:

1. Reset the Microsoft Store: This action often resolves persistent problems. - Open the Settings app. - Navigate to Apps > Apps & features. - Find Microsoft Store and select it. - Click on Advanced options and then select Reset.
2. Check for Windows Updates: Ensure your system is up to date. - Open Settings. - Go to Update & Security > Windows Update and click Check for updates.
3. Run the App Troubleshooter: Windows has built-in troubleshooters that can help. - Open Settings. - Go to Update & Security > Troubleshoot > Additional troubleshooters. - Select Windows Store Apps and run the troubleshooter.

Applicability

These troubleshooting steps apply to Windows 10 and Windows 11. You need Administrator privileges to perform these actions, and it's a good idea to back up any important data before proceeding. Also, ensure your internet connection is stable before attempting these fixes.

How do you verify if the issue is resolved?

To confirm the fixes worked, try launching the app again. If it starts without issues, then the problem is likely resolved. You can also check for updates in the Microsoft Store to ensure everything is functioning correctly.

What can you do to prevent future issues with Microsoft Store apps?

To maintain app performance and reduce the likelihood of future problems:

• Regularly check for Windows updates to keep your system current.
• Ensure you have a stable internet connection, as many apps require it for updates and functionality.
• Periodically clear the cache of the Microsoft Store by running the command wsreset.exe in the Run dialog.

Conclusion

If you follow these troubleshooting steps, you should be able to resolve most issues with Microsoft Store apps. If problems persist, consider seeking further assistance or looking into specific app support channels.

Frequently Asked Questions

What should I do if the Microsoft Store won't open at all?

Try resetting the Microsoft Store as described above. If that doesn't work, check for Windows updates and run the app troubleshooter.

Is there a way to reinstall the Microsoft Store?

You can reinstall the Microsoft Store using PowerShell, but this should be a last resort if other fixes do not work.

Why do some apps not show up in the Microsoft Store?

This can happen due to region restrictions or compatibility issues with your version of Windows.

How can I check if my Windows version is compatible with the app?

You can find the compatibility requirements for the app in its Microsoft Store page, usually listed under the app details.